The Harvard Business Review reports on “A small but intriguing new survey by a pair of British consultants confirms the importance of resilience to business success…”
https://hbr.org/2015/01/what-resilience-means-and-why-it-matters
To be competitive most organisations face a future of almost perpetual change – and so having resilient employees is key. Yet this study shows how resilience can be easily sapped – especially when people are required to “manage difficult people”. Besides building up their resilience, one wonders if such “difficult employees” require some kind of counselling to understand their behaviours and to reduce their role in sapping resilience.